Troubleshooting

Why can’t I enter the license key into MZpack Activating window?
You are running the TRIAL version. Download and install paid version, please.  Where can I download the latest version of MZpack? 
Sat, 31 Aug, 2019 at 11:05 AM
High CPU load, high memory consumption, very long chart loading or chart is not loaded at all, wrong positions of indicator’s plots
This issue is related to Tick replay mode and historical data processing inside the platform. Step 1. Don't use Tick replay mode where is possible ...
Sat, 21 Mar, 2020 at 12:12 PM
MZpack is not present in the Available list of the Indicators window
Check version number of NinjaTrader. Click 'Control Center - Help - About', see Version. Version 8.0.27.0 is not supported at this moment. Use pr...
Thu, 1 Dec, 2022 at 11:34 AM
Error has occurred in NinjaTrader 8 database cache
Message on the screen: "Error has occurred in NinjaTrader database cache. Close NinjaTrader and delete 'Documents\NinjaTrader 8\db\cache' fo...
Fri, 16 Apr, 2021 at 6:10 PM
Chart is 'flashing'
The option 'General - Optimize render performance' limits the number of chart objects to be rendered on the screen. This helps to control the rend...
Fri, 1 Nov, 2019 at 1:41 PM
Why sometimes I see a data gap when loading an indicator?
NinjaScript running in NinjaTrader 8 does not queue up ticks while the indicator is calculating on historical data and hence will not process these ticks th...
Fri, 6 Mar, 2020 at 11:27 AM
Why I see differences using NinjaTrader with different data feeds, or when comparing to an external charting such as TradingView, etc.
Different data feeds produce different charts, especially when using tick based intervals vs time based intervals. Market data vendors each employ various m...
Sat, 28 Mar, 2020 at 11:26 AM
How to fix UCEERR_RENDERTHREADFAILURE (Exception from HRESULT: 0x88980406) error
There are some Known issues in a number of Windows Updates for .NET that occurred at the beginning to middle of August that lead to this error. Use the belo...
Wed, 1 Sep, 2021 at 12:02 PM